Virtual Assistant for Studies & Therapies: A New Standard in Patient Follow-Up
A multi-scenario virtual assistant that revolutionizes patient follow-up through WhatsApp, improving adherence and reducing healthcare costs.
The Client
Adium is a pharmaceutical company with more than 50 years of experience manufacturing tablets, syrups, creams, and injectables. As part of a pharma group active in 18 countries, Adium invests in solutions that improve clinical practice and patient experience. To add value around its medications, the company introduced a messaging-based service that doctors can offer to patients—ensuring proper preparation or adherence whenever a Adium product is involved.
The Challenge
Missed doses, mistimed prep steps, and repeated procedures were draining time and resources. Clinicians fielded endless calls and walk-ins to answer the same questions, yet had zero visibility into who was following instructions—or where the process failed. Adium needed a tool physicians could activate in seconds, automate reminders, and receive real-time adherence metrics.
The Solution
Tech stack used:
We built a multi-scenario virtual assistant that runs entirely on WhatsApp and can be re-configured for any protocol in minutes:
- Instant enrollment: the doctor shares a link or QR; the patient opens WhatsApp, enters a date or dosage schedule, and is on board.
- Smart reminders: templated messages with dynamic variables ({DATE}, {TIME}, {DOSE}) that clinical staff edit without IT help.
- One-tap confirmations: quick-reply buttons (Done, Need help, Reschedule).
- Audited consent: a privacy notice appears first; the patient replies I CONSENT, recording authorisation in the log.
- Live dashboard: clinicians track progress and receive alerts when thresholds are breached.
See it in action
Built for the future of care
Testimonials
"Every patient now has a virtual companion, and we track progress in real time. We've cut re-consultations and improved exam quality."
Key Differentiators
-
Physician-oriented:
-
Multi-scenario engine:
-
Audited consent:
-
Offline-friendly:
Hospitals and clinics looking to improve adherence and free up staff time, scientific societies interested in standardizing patient guidance, pharmaceutical companies aiming to add value to their therapies through digital monitoring, and insurers seeking to reduce costs associated with repeat visits and poor adherence.
Next Steps
-
Weekly medication reminders
-
Dashboards
-
Assistants
Ready to see it in action?
Or do you have a specific challenge in your medical practice or institution?
Let’s talk